Welcome to Zhuzhou Cemented carbide Works Import & Export Company !

Questionnaire on Customers’ Satisfaction

Honored customers:

To facilitate your feedback, we have listed the related questions as follows. We would like to kindly ask you to select the corresponding items. 1-7 is divided into 5 columns: very much satisfied, rather satisfied, satisfied, not satisfied and not satisfied at all. 8-24 is divided into 7 columns: fully agreed,rather agreed, agreed, normal, disagreed, rather disagreed, much disagreed. There are thereafter special columns for you to give your suggestions and comments.

Contents of Questionnaire
	Much Satisfied	Rather Satisfied	Satisfied	Rather unsatisfied	Much unsatisfied
1.Your overall impression of the company`s service
2.Your satisfaction with the performances of the company`s products
3.Your satisfaction with the lifetime of the company`s products
4.Your satisfaction with the outward appearance and packing of the company`s products
5.Your satisfaction with the prices & price-performance ratio of the company`s products
6.Your satisfaction with the the company`s delivery time and timely arrival of the goods
7.Your satisfaction with the company`s handling of discrepancies & claims &periodical return visits to customers

	Fully agreed	Rather agreed	Agreed	Normal	Dis- agreed	Rather disagreed	Much disagreed
8. Speedy service by the company`s employees
9. Employees’ readiness to help
10.Respond to your require- ments, however busy the employees are
11.The company`s employees make you fully confident
12.You feel safe when doing business with the company`s employees
13.The employees are always courteous to you
14.The employees are knowledgeable in answering your questions
15.Special care is taken care of you by our employees
16.Our company keeps your interests firmly in mind
17.Our employees understand your special demands
18. Very attracting is our company`s literature related to service (e.g. publicity pamphlet, catalogues, etc. )
19. It is very convenient for you to contact us at any time
20. We will solve your problems with sincerity when you encounter them
21. We have done whatever we have promised
22. We often succeed when we only try once in our mission
23. We have provided service in the time period we have promised
24. We will keep our customers before we perform a mission
25. Through what channels you have come to know our company?
Sales men came to see you and communicated you Mentioned by people of the same trade Our Website Magazine or advertisement Exhibitions Other channels
26. Can you keep us informed of the approximate ratio of products you purchase from us in relation to the same category of products
over 50% over 30-50% over 30-10% 10-5% Under 5%
27. Are you willing to buy our products again
Willing Not willing Not certain
What do you think are the 5 items that are important to you? Please name then in order.
Specific suggestions and comments concerning our channels and transportation, products, means of sales promotion, strategy for preferential prices, employees, process of service, etc.
Your other suggestions and comments

Information of the person filling the form
Name of the person filling the form		Telephone
Name of the company of the person filling the form		Fax
belonging to
Title of the person filling the form		Email
Date of filling the form

Honored customers,
we would like to thank you again for your help and support.
    The aim of our company is sincerity as the base, servicing customers and achieving Two Wins. At the present time, our business has spread over 74 countries and regions in the world. Our main business fields are cemented carbide and the series of tungsten and molybdenum products, tantalum and niobium and cobalt products. We also undertakes cooperative efforts, such as processing of materials, machining and assembling of supplied parts as per drawings and samples and compensation trade.
    We feel always very grateful for cooperating with you. We wish that we are in harmony with your cause with products of higher quality and better service.
    We with full confidence wish your company develop continuously and climb one story higher. We wholeheartedly wish you good health and enjoy every day.

ZHUZHOU CEMENTED CARBIDE WORKS IMP ＆ EXP COMPANY
November 28th 2006
Address: 4FL.,Diamond Bldg.,Diamond Rd.,Hetang District,Zhuzhou Hunan CHina
Email: zccc@chinacarbide.com
Website：www.chinacarbide.com
Tel: 0086-733-8265299，8264007，8261443，8264008，8264222，8263294，8261490
Fax: 0086-733-8222044，8261344

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